Error displaying statistics

[servicesyachay]

Hello,

I have installed OpenEMM from OVA, 19.10.009.012 and all works fine, I can send mailing successfully , but I can get no statistics at all, when I click on Statistics button and select any statistics options it just keeps loading and after a while nothing appears but a broken page image:

https://ibb.co/qWX01JZ

How can this be solved? Is there any log file to find correctly track this issue?

Thank you very much in advance!

[MikaLaurer]

Hello,

If you access your OpenEMM over Port 8080 or 8443 you have to add it to your birt .drilldownurl and birt.url as well.
Should look like this then:

birt.drilldownurl = http://<your FQDN>:8080
birt.url = http://<your FQDN>:8080/birt

[servicesyachay]

Hello MikaLaurer,

You were absolutely right! I have edited those properties as you said and now statistics are shown correctly!

Thanks a lot for your help!

Have a good day!

[servicesyachay]

Hello mfreundl !,

In my case these options were already set like you said:

birt.drilldownurl = http://<your FQDN>
birt.url = http://<your FQDN>/birt

but adding port 8080 to the url as suggested by MikaLaurer did the trick.

Thank you very much for the support!

[jimarbogast]

It works after adding port 8080 to the url.
happy wheels