OpenEMM Support

Sending time is showing a wrong value (+2 hours).
How can I fix this?

As you wrote here OpenEMM will automatically change the status when you send the Mailing.
Is that not OK too?

You're right, in the blacklist was a domain "@gmx.net" that caused the change of the users.
Thanx!

After the second newsletter (other mailing list):
941 users :shock: with user_status 6 and user_remark auto opt-out due to blacklist.

Found in:
webapps\openemm-ws\WEB-INF\classes\org\agnitas\util\Blacklist.class
... org/agnitas/util/Blackdata ... 6;admin=auto opt-out due to blacklist status ...

After sending the first newsletter are now 86 users with "user_status" = "6" and "user_remark" = "auto opt-out due to blacklist".

Newsletter sended 17:36, "change_date" of the users 17:36!

Modified date "change_date" is the same for all changed users, so that OpenEMM himself must have done changes ...

I'm pretty sure that no blacklist import was made.

I have now manually changed the users status back to 1.
Let's see if that happens again.

Nobody knows what that means?
Why and how do the users have been added to the blacklist?

Sorry the exact entry is "auto opt-out due to blacklist ". (blacklist written together)
I am quite sure that OpenEMM generates this message.

Google shows 4 results but unfortunately does not help me:
https://www.google.de/search?q=auto+opt-out+due+to+black+list#q=%22auto+opt-out+due+to+blacklist%22 ...

I have found many items with user_remark "auto opt-out due to black list" in the table customer_1_binding_tbl.
What does that mean exactly?
Why and how do the users have been added to the blacklist?
Thank you already!

We already use the double opt-in process.

The spam submissions seem made ​​by robots, like this ones:

first name / last name / creation date / e-mail
Tnxrqjcp / Tnxrqjcp / 2014-04-15 07:52:16.0 / xriyiwgn@yzfrwfbu.com
Zoe / FsQDbbOUCaeDCjwqZ / 2014-04-14 06:08:11.0 / lifestile@msn.com
dirtbill ...

Is there a possibility to reduce the spam registrations?

Thank you very much!

It works well, but if the user already exists in another mailing list in the database, nothing happens.

How could this be improved?

I see al logs, and I still don’t understanding how a recipient can be marked as blacklisted in just one mailing list. According to the user-log the receiver was created on a specific time and at the same time was marked as "Blacklisted by 1".

Imports did not exist in these days. The Users were not ...

Hello,

Ok, 1 is the administrator hwo sends the mailings. But no one has entered this receivers in a blacklist.
The receivers was registered only in one mailig list as blacklisted. The receivers was not in the normal blacklist, where the admin enters the recipients to be blocked.
So OpenEMM must ...

Hello,

I have found some records with the Note (user_remark) "Blacklisted by 1" in the table "customer_1_binding_tbl".
How can I find out why these receivers have landed on the blacklist?
I hope someone can help me.

Regards